Privacy Policy

Welcome to Jet's Pizza. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website jets-pizza.click, place orders, or otherwise interact with our services. Please read this policy carefully. If you disagree with its terms, please discontinue use of our website and services immediately.

This Privacy Policy applies to all information collected through our website (jets-pizza.click), as well as any related services, sales, marketing, or events (collectively referred to as the "Services"). We comply with applicable United States federal and state privacy laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), and the Federal Trade Commission (FTC) Act governing unfair or deceptive practices.

1. About Us

Jet's Pizza operates as a food service business in the United States. If you have any questions or concerns about this Privacy Policy or our data practices, you may contact us using the details below:

2. Information We Collect

We collect several types of information in connection with the Services we provide. This information falls into the following categories:

2.1 Personal Information You Provide to Us

We collect personal information that you voluntarily provide to us when you register on our website, place an order, express an interest in obtaining information about our products and services, participate in activities on the website, or otherwise contact us. The personal information we collect may include:

• Identification Data: Full name, username or similar identifier.
• Contact Data: Email address, telephone number, billing address, and delivery address.
• Payment Data: Credit card or debit card details, billing information. Please note that payment card details are processed by our third-party payment processors and we do not store full card numbers on our servers.
• Account Data: Username, password (encrypted), account preferences, and order history.
• Transaction Data: Details about the products and services you have purchased from us, including order details, delivery preferences, and special requests.
• Communication Data: Content of messages you send us via email, contact forms, customer service inquiries, or social media.
• Marketing Preferences: Your preferences for receiving marketing communications from us.
• Profile Data: Your interests, preferences, feedback, and survey responses.

2.2 Information Collected Automatically

When you access or use our Services, we automatically collect certain information about your device and your use of the Services. This includes:

• Usage Data: Pages you visit on our website, time spent on pages, links clicked, search queries entered, and other actions taken during your session.
• Device Information: IP address, browser type and version, operating system, device identifiers, screen resolution, language settings, and referring URLs.
• Location Data: General geographic location derived from your IP address, and precise location data if you grant permission through your device settings (used for store locator and delivery services).
• Log Data: Server logs that record your access to and use of our Services, including timestamps, page views, and error reports.
• Cookie and Tracking Data: Information collected through cookies, web beacons, pixel tags, and similar technologies. See Section 8 for more details on our cookie practices.

2.3 Information from Third Parties

We may receive information about you from third-party sources, which we may combine with information we already hold about you. These sources include:

• Social Media Platforms: If you connect or interact with us through social media (such as Facebook, Instagram, or Twitter/X), we may receive profile information associated with your social media account.
• Delivery Platforms: If you place an order through a third-party delivery aggregator or platform that partners with us, we may receive certain order-related information from them.
• Analytics Providers: Third-party analytics services that provide us with aggregated or pseudonymized data about how users interact with our website.
• Advertising Partners: Marketing partners who help us deliver targeted advertising and may provide us with information about your interests and browsing behavior.

3. How We Use Your Information

We use the information we collect for a variety of business and operational purposes. Specifically, we use your information to:

3.1 Provide and Manage Our Services

• Process and fulfill your food orders and delivery requests.
• Create, manage, and maintain your customer account.
• Process payments and prevent fraudulent transactions.
• Communicate with you regarding your orders, including confirmations, updates, and delivery notifications.
• Provide customer support and respond to your inquiries, complaints, and requests.

3.2 Improve and Personalize Our Services

• Analyze usage patterns and website traffic to improve the functionality, content, and layout of our website.
• Conduct research and analytics to better understand our customers' preferences and behaviors.
• Personalize your experience by remembering your preferences, past orders, and settings.
• Develop new products, features, and services based on customer feedback and data insights.

3.3 Marketing and Promotional Communications

• Send you promotional emails, newsletters, special offers, and information about new menu items or services, where you have opted in to receive such communications or where we have a legitimate interest to do so under applicable law.
• Deliver targeted advertising on our website and on third-party platforms based on your interests and browsing behavior.
• Administer loyalty programs, contests, sweepstakes, and surveys.
• Measure the effectiveness of our marketing campaigns.

3.4 Legal Compliance and Safety

• Comply with applicable laws, regulations, legal processes, and governmental requests.
• Enforce our Terms of Service and other agreements.
• Protect the rights, property, or safety of Jet's Pizza, our customers, and others.
• Detect, investigate, and prevent fraudulent transactions, abuse, and other illegal activities.

4. Sharing Your Information with Third Parties

We do not sell your personal information in the traditional sense. However, we may share your information in the following circumstances:

4.1 Service Providers and Business Partners

We engage trusted third-party companies and individuals to perform services on our behalf and to assist us in delivering our products and services. These service providers have access to your personal information only to perform specific tasks on our behalf and are contractually obligated not to disclose or use it for any other purpose. Categories of service providers include:

• Payment Processors: Companies that process credit and debit card transactions on our behalf (e.g., Stripe, Square, or similar processors).
• Delivery Services: Third-party delivery drivers or courier services who fulfill delivery orders.
• Cloud and Hosting Providers: Companies that provide server infrastructure and data storage services.
• Analytics Providers: Services such as Google Analytics that help us understand website usage and user behavior.
• Email Service Providers: Platforms used to send transactional and marketing emails.
• Customer Support Platforms: Tools used to manage and respond to customer inquiries.
• Advertising Networks: Platforms used to deliver targeted ads to our customers and potential customers.

4.2 Legal Requirements and Protection of Rights

We may disclose your personal information if we believe such action is necessary to:

• Comply with a legal obligation, court order, subpoena, or government request.
• Enforce or apply our Terms of Service or other agreements.
• Protect and defend the rights or property of Jet's Pizza.
• Prevent or investigate possible wrongdoing in connection with our Services.
• Protect the personal safety of users of our Services or the public.
• Protect against legal liability.

4.3 Business Transfers

In the event that Jet's Pizza undergoes a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of its assets, your personal information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website prior to such a transfer and before your information becomes subject to a different privacy policy.

4.4 Aggregated or De-Identified Data

We may share aggregated or de-identified information — which cannot reasonably be used to identify you — with third parties for research, marketing, analytics, and other purposes without restriction.

5. Data Security

Protecting your personal information is a top priority for Jet's Pizza. We implement a variety of technical, administrative, and physical security measures designed to protect your information from unauthorized access, use, disclosure, alteration, or destruction. These measures include:

• Encryption: We use Secure Socket Layer (SSL) / Transport Layer Security (TLS) encryption to protect data transmitted between your browser and our servers.
• Access Controls: Access to personal information is restricted to employees, contractors, and service providers who need it to perform their job functions and who are bound by confidentiality obligations.
• Password Security: User account passwords are stored using strong one-way hashing algorithms. We never store plain-text passwords.
• Payment Security: We comply with Payment Card Industry Data Security Standards (PCI-DSS) in relation to payment card data. Full card numbers are not stored on our systems.
• Regular Audits: We conduct periodic reviews of our data collection, storage, and processing practices to ensure ongoing security.
• Incident Response: We maintain a data breach response plan and will notify affected users and relevant authorities as required by law in the event of a data breach.

6. Your Privacy Rights

Depending on your state of residence and applicable law, you may have certain rights with respect to your personal information. We are committed to honoring these rights where applicable.

6.1 Rights Available to All Users

• Right to Access: You may request a copy of the personal information we hold about you.
• Right to Correction: You may request that we correct inaccurate or incomplete personal information about you.
• Right to Deletion: You may request that we delete your personal information, subject to certain exceptions (e.g., where we are required to retain it by law or for legitimate business purposes).
• Right to Opt-Out of Marketing: You may opt out of receiving marketing communications at any time.

6.2 California Consumer Rights (CCPA/CPRA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), including:

• Right to Know: The right to know what categories and specific pieces of personal information we have collected about you, the sources of collection, the purposes for collection, and the categories of third parties with whom we share it.
• Right to Delete: The right to request deletion of your personal information, subject to applicable exceptions.
• Right to Correct: The right to request correction of inaccurate personal information.
• Right to Opt-Out of Sale/Sharing: The right to opt out of the "sale" or "sharing" of your personal information as defined under CCPA/CPRA. While we do not sell personal information for monetary consideration, certain advertising and analytics practices may constitute "sharing" under California law. You may submit an opt-out request by contacting us.
• Right to Limit Use of Sensitive Personal Information: Where we process sensitive personal information, you have the right to direct us to limit its use to what is necessary to perform the requested services.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights. You will not receive a different level of service or different prices for exercising these rights.

To exercise your California privacy rights, please contact us at [email protected] with the subject line "California Privacy Rights Request." We will respond to verifiable consumer requests within 45 days as required by law.

6.3 How to Submit a Privacy Rights Request

To exercise any of your privacy rights, you may:

• Send an email to [email protected] with the subject line "Privacy Rights Request."
• Include your full name, email address associated with your account, and a description of the right you wish to exercise.

We may need to verify your identity before processing your request to ensure that we do not disclose or delete information belonging to another person. We will respond to your request within the timeframe required by applicable law.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including satisfying legal, accounting, or reporting obligations. The specific retention periods we apply are as follows:

When personal information is no longer needed for the purposes described in this policy, we will securely delete, destroy, or anonymize it. If you request deletion of your personal information, we will process that request in accordance with applicable law and our retention obligations.

8. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and deliver personalized content and advertising. Cookies are small data files placed on your device by a web server. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device for a set period or until deleted).

8.1 Types of Cookies We Use

• Strictly Necessary Cookies: Essential for the website to function correctly. These include cookies that allow you to log in, add items to your cart, and complete orders.
• Performance and Analytics Cookies: Help us understand how visitors interact with our website by collecting and reporting information anonymously (e.g., Google Analytics).
• Functionality Cookies: Allow the website to remember your choices and preferences to provide a more personalized experience.
• Targeting and Advertising Cookies: Used to deliver advertisements relevant to your interests and to measure ad campaign effectiveness.

8.2 Managing Your Cookie Preferences

You can control and manage cookies in several ways:

• Browser Settings: Most browsers allow you to refuse or delete cookies through their settings. Please note that disabling certain cookies may affect the functionality of our website.
• Opt-Out Links: For analytics cookies, you may opt out through Google Analytics Opt-out.
• Cookie Consent Tool: We may present a cookie consent banner that allows you to manage your cookie preferences when you first visit our site.

For more detailed information about the specific cookies we use and how to manage them, please refer to our full Cookie Policy available on our website.

9. Children's Privacy

Our Services are intended for use by individuals who are 18 years of age or older. We do not knowingly collect, solicit, or use personal information from children under the age of 13, nor do we intentionally target our Services at minors.

If we learn that we have inadvertently collected personal information from a child under 13 without verifiable parental consent, we will take steps to delete that information as quickly as possible. If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us immediately at [email protected].

We comply with the Children's Online Privacy Protection Act (COPPA) as administered by the Federal Trade Commission. If you believe we have collected information from a minor in violation of COPPA, please notify us promptly.

10. International Data Transfers

Jet's Pizza is based in the United States and primarily processes data within the United States. However, our service providers and technology partners may be located in other countries, which means that your personal information may be transferred to, stored in, or processed in countries outside of your country of residence.

If you access our Services from outside the United States, please be aware that your information will be transferred to and processed in the United States, where privacy laws may differ from those in your jurisdiction. By using our Services, you consent to the transfer of your information to the United States.

Where we transfer personal information internationally, we take steps to ensure that adequate protections are in place in accordance with applicable law, including the use of standard contractual clauses or other appropriate safeguards where required.

11. Third-Party Links and Services

Our website may contain links to third-party websites, applications, or services that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the privacy policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

This Privacy Policy does not apply to third-party websites or services even if they are linked to or from our website. You access and use third-party websites at your own risk.

12. Do Not Track Signals

Some web browsers allow you to send a "Do Not Track" (DNT) signal to websites indicating that you do not wish to be tracked. Currently, our website does not respond to DNT signals, as there is no universal standard for how such signals should be interpreted. However, you can manage your tracking preferences through our cookie settings and the opt-out options described in Section 8 of this policy.

California law (the Shine the Light Law) also permits our users who are California residents to request and obtain information about what personal information is disclosed to third parties for direct marketing purposes. Please contact us at [email protected] to submit such a request.

13. How to File a Complaint

If you have concerns about how we have handled your personal information, we encourage you to contact us directly in the first instance. We are committed to resolving privacy-related concerns promptly and fairly.

13.1 Contact Us Directly

Please email us at [email protected] with the subject line "Privacy Complaint" and provide a detailed description of your concern. We will acknowledge your complaint within 5 business days and aim to resolve it within 30 days.

13.2 Federal Trade Commission (FTC)

If you believe that we have violated your consumer privacy rights and you have not been able to resolve the issue through our internal process, you may file a complaint with the Federal Trade Commission (FTC), which enforces federal consumer protection laws including those related to privacy:

• Website: www.ftc.gov/complaint
• Phone: 1-877-FTC-HELP (1-877-382-4357)
• Mailing Address: Federal Trade Commission, 600 Pennsylvania Avenue NW, Washington, DC 20580

13.3 California Residents — California Privacy Protection Agency (CPPA)

California residents who wish to exercise their rights under the CCPA/CPRA or file a complaint may also contact the California Privacy Protection Agency (CPPA):

• Website: cppa.ca.gov
• Mailing Address: California Privacy Protection Agency, 2101 Arena Blvd., Sacramento, CA 95834

13.4 State Attorneys General

Residents of other US states may have the right to file a complaint with their state's Attorney General office if they believe their state privacy rights have been violated. We encourage you to consult your state's official government website for contact information.

14. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time and for any reason. We will notify you of any material changes by updating the "Last Updated" date at the top of this policy and, where appropriate, by sending you a notification via email or through a prominent notice on our website.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our Services after the posting of changes to this Privacy Policy constitutes your acceptance of the updated policy.

15. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please do not hesitate to reach out to us:

We are dedicated to working with you to address any privacy concerns you may have. Our privacy team will do their best to respond to your inquiry within a reasonable timeframe, generally within 5-10 business days.